Multifamily Cloud Frequently Asked Questions

Overview of Website Conversion for Multifamily

In this handy 8 minute video, you can get an overview of how the website conversion product works.

Written by Muhammad Yasin
Updated over a week ago

Overview of Lead Nurture for Multifamily

Get the cliff notes on PERQ's lead nurture solution in this quick 3-minute video.

Written by Muhammad Yasin
Updated over a week ago

Overview of Marketing Intelligence for Multifamily

This 3-minute video shows how Marketing Intelligence gives marketers what they need to measure, report and optimize their performance.

Written by Muhammad Yasin
Updated over a week ago

New Client Orientation

Why Should I Provide Editing Access to my Google Analytics Profile?

Here's why you should provide editing access to your Google Analytics profile with PERQ.

Written by Maria Rummel
Updated over a week ago

How do I Give You Editing Access to my Google Analytics?

Here's how you can give editing access to your Google Analytics account to PERQ.

Written by Maria Rummel
Updated over a week ago

What Happens If I Don't Have Benchmark Data to Work With?

Here's what to do if you don't have benchmark data to work with.

Written by Maria Rummel
Updated over a week ago

What does the onboarding/training look like?

Here are some more details about what PERQ's onboarding/training entails.

Written by Maria Rummel
Updated over a week ago

Do You Offer Training for Our Leasing Specialists at Each Property?

Learn about PERQ software training opportunities for leasing specialists.

Written by Maria Rummel
Updated over a week ago

What Does Training Look Like for Leasing Agents?

Here's what training looks like for leasing agents using PERQ.

Written by Maria Rummel
Updated over a week ago

How Can PERQ Experiences Feed Into or Compliment My Current Processes?

Learn how PERQ experiences can integrate seamlessly with your current processes.

Written by Maria Rummel
Updated over a week ago

What Are the Benefits of Using the New Customer Welcome Experience?

Learn the benefits of using PERQ's new customer welcome experience.

Written by Maria Rummel
Updated over a week ago

How Will PERQ Experiences Impact Page Load Times?

Here's how PERQ experiences impact page load pages.

Written by Maria Rummel
Updated over a week ago

Why Should I Consider Using PERQ’s Experiences if I Already Have Tools Such as Contact Us, Schedule a Tour or Check Availability?

Here's why PERQ is different from forms or tools.

Written by Maria Rummel
Updated over a week ago

How Will PERQ Experiences Impact Search (SEO)?

Here's how PERQ experiences will impact search engine optimization.

Written by Maria Rummel
Updated over a week ago

How Will PERQ Experiences Impact Bounce Rates on my Website?

Here's how PERQ experiences impact bounce rates on your website.

Written by Maria Rummel
Updated over a week ago

Is PERQ’s solution compliant with Google’s mobile guidelines regarding pop-ups?

Here's why PERQ's solution is compliant with Google's mobile guidelines regarding pop-ups.

Written by Maria Rummel
Updated over a week ago

Where Can I Find Benchmark Data for my Property?

Here's where you can find benchmark data for your property.

Written by Maria Rummel
Updated over a week ago

How Long Will PERQ Experiences Remember a Consumer if They Return to My Website?

Here's how long PERQ experiences will remember a customer if they return to your website.

Written by Maria Rummel
Updated over a week ago

Is PERQ Technology Mobile-Friendly and Responsive?

PERQ's technology is mobile-friendly and responsive.

Written by Maria Rummel
Updated over a week ago

Implementation

How Will I know If PERQ Experiences Are Working on My Website?

Here's how you can tell if the PERQ experiences are working on your website.

Written by Maria Rummel
Updated over a week ago

Will PERQ Integrate with Our Existing Software on our Property’s Website?

Learn more about PERQ integrations.

Written by Maria Rummel
Updated over a week ago

Do You Integrate with PMS Systems?

Written by Maria Rummel
Updated over a week ago

How Long Does It Take for PERQ to Get Up and Running on my Website?

Here's how quickly we can get set up on your website.

Written by Maria Rummel
Updated over a week ago

Do You Work With My Website Provider?

Here's how we work with your website provider.

Written by Maria Rummel
Updated over a week ago

What Extra Work Will My Leasing Team Have to Do After Implementation?

Learn what your leasing team can do to foster relationships with new leads coming from PERQ.

Written by Maria Rummel
Updated over a week ago

PERQ & My Property Website

How do I move the Hub from one side to the other?

Changing the placement of PERQ on your website

Written by Maria Rummel
Updated over a week ago

I can’t see PERQ on my site

Here's what to do if you don't see PERQ on your website.

Written by Maria Rummel
Updated over a week ago

How Do I Prevent my Current Residents From Filling Out PERQ Experiences on My Website?

Here's how you can prevent current residents from filling out PERQ experiences on your website.

Written by Maria Rummel
Updated over a week ago

PERQ Tour Scheduler

Prospects are showing up without tours scheduled

How to avoid walk-in tours with PERQ.

Written by Maria Rummel
Updated over a week ago

Tours are coming in outside of business hours

Tours coming in before or after hours? Let's get your business hours updated.

Written by Maria Rummel
Updated over a week ago

What to do if tours are double booking

Struggling with double booked tours? Check out this article for help.

Written by Maria Rummel
Updated over a week ago

Why are tour leads not in my calendar?

Do tour leads show up on my calendar?

Written by Maria Rummel
Updated over a week ago

PERQ Leads

Leads aren’t coming through

If your property has stopped getting leads, please reach out to us ASAP!

Written by Maria Rummel
Updated over a week ago

What to do about fake leads

PERQ's tips for dealing with fake leads and contact information.

Written by Maria Rummel
Updated over a week ago

My residents are filling out PERQ, what should I do?

Learn more about resident activity and PERQ.

Written by Maria Rummel
Updated over a week ago

My PERQ leads are unresponsive

PERQ's tips for dealing with unresponsive leads.

Written by Maria Rummel
Updated over a week ago

I’m getting too many or too few leads from PERQ

Learn more about solutions for controlling PERQ lead volume.

Written by Maria Rummel
Updated over a week ago

Why do the leads duplicate?

Getting duplicate leads? We can help.

Written by Maria Rummel
Updated over a week ago

Why do some leads look blank?

PERQ collects leads in all stages of the leasing journey.

Written by Maria Rummel
Updated over a week ago

How are Leads Delivered? Are They Delivered to Our CRM?

Here's how leads are delivered to you.

Written by Maria Rummel
Updated over a week ago

How Can I Improve the Quality of my Leads?

Here's how you can improve the quality of your leads.

Written by Maria Rummel
Updated over a week ago

Why Don’t I Always Get a Phone Number From My Leads?

Here's why customers are resistant to give phone numbers.

Written by Maria Rummel
Updated over a week ago

What Are Some Best Practices for Getting PERQ Leads to Respond to My Emails?

Here are some best practices for getting PERQ leads to respond to your emails.

Written by Maria Rummel
Updated over a week ago

Can You Just Send Me Leads Who Are Ready to Rent Now?

PERQ can send you leads who are ready to rent now. Here's how.

Written by Maria Rummel
Updated over a week ago

Experience Modifications

How do I change my hours?

Here's how to change business and tour hours in PERQ.

Written by Maria Rummel
Updated over a week ago

How do I update rent?

Here's how rent prices are updated in PERQ.

Written by Maria Rummel
Updated over a week ago

How do I update fees?

Helpful information about fees displayed in PERQ.

Written by Maria Rummel
Updated over a week ago

Can I Change the Questions in the Interactive Experiences?

Learn how we configure your interactive experiences.

Written by Maria Rummel
Updated over a week ago

Can I Login and Make Changes to the Interactive Experiences?

Written by Maria Rummel
Updated over a week ago

Can I Change the Look of the Interactive Experiences?

Learn about modifications to PERQ's interactive experiences.

Written by Maria Rummel
Updated over a week ago

Can We Have Special Offers on the Hub?

Learn more about adding specials to your PERQ Hub.

Written by Maria Rummel
Updated over a week ago

Do Special Offers Automatically Update in Our CRM?

Here's how to update special offers.

Written by Maria Rummel
Updated over a week ago

Data & Reporting

How do I get a list of leads?

Here's how to get a lead list from PERQ.

Written by Maria Rummel
Updated over a week ago

How do I access real-time reports?

Performance reports are available 24/7 in Google Analytics.

Written by Maria Rummel
Updated over a week ago

What Kind of Reporting Do You Offer? Is the Reporting Dynamic?

Here are the insights you can get from PERQ reporting.

Written by Maria Rummel
Updated over a week ago

Do We Have Access to All the Data Gathered About Our Prospects?

Here's what prospect information you have access to.

Written by Maria Rummel
Updated over a week ago

How Do I Access My Reports? Are They Sent Automatically?

Here are some details about when and how you'll receive your PERQ reports.

Written by Maria Rummel
Updated over a week ago

How Do I Read My Reports?

Here's how you can read your PERQ reports.

Written by Maria Rummel
Updated over a week ago

Do we have access to a dashboard?

Learn more about the PERQ dashboard.

Written by Maria Rummel
Updated over a week ago

Invoices & Billing

How do I get a copy of my contract?

Need a copy of your property or group's contract? We can help.

Written by Maria Rummel
Updated over a week ago

How do invoices work

Need a copy of your property's invoice?

Written by Maria Rummel
Updated over a week ago