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Multifamily Cloud Frequently Asked Questions
Multifamily Cloud Frequently Asked Questions
Curious about our multifamily solution? From performance and analytics, to features and lead management, here is a collection of questions frequently asked about the PERQ Multifamily Cloud.
Overview of Website Conversion for Multifamily
Overview of Lead Nurture for Multifamily
Overview of Marketing Intelligence for Multifamily
New Client Orientation
Why Should I Provide Editing Access to my Google Analytics Profile?
How do I Give You Editing Access to my Google Analytics?
What Happens If I Don't Have Benchmark Data to Work With?
What does the onboarding/training look like?
Do You Offer Training for Our Leasing Specialists at Each Property?
What Does Training Look Like for Leasing Agents?
How Can PERQ Experiences Feed Into or Compliment My Current Processes?
What Are the Benefits of Using the New Customer Welcome Experience?
How Will PERQ Experiences Impact Page Load Times?
Why Should I Consider Using PERQ’s Experiences if I Already Have Tools Such as Contact Us, Schedule a Tour or Check Availability?
How Will PERQ Experiences Impact Search (SEO)?
How Will PERQ Experiences Impact Bounce Rates on my Website?
Is PERQ’s solution compliant with Google’s mobile guidelines regarding pop-ups?
Where Can I Find Benchmark Data for my Property?
How Long Will PERQ Experiences Remember a Consumer if They Return to My Website?
Is PERQ Technology Mobile-Friendly and Responsive?
Implementation
How Will I know If PERQ Experiences Are Working on My Website?
Will PERQ Integrate with Our Existing Software on our Property’s Website?
How Long Does It Take for PERQ to Get Up and Running on my Website?
Do You Integrate with PMS Systems?
PMS and CRM Integration Guides
Do You Work With My Website Provider?
What Extra Work Will My Leasing Team Have to Do After Implementation?
PERQ & My Property Website
How do I move the Hub from one side to the other?
I can’t see PERQ on my site
How Do I Prevent my Current Residents From Filling Out PERQ Experiences on My Website?
PERQ Tour Scheduler
Prospects are showing up without tours scheduled
Tours are coming in outside of business hours
What to do if tours are double booking
Why are tour leads not in my calendar?
PERQ Leads
Leads aren’t coming through
What to do about fake leads
My residents are filling out PERQ, what should I do?
My PERQ leads are unresponsive
I’m getting too many or too few leads from PERQ
Why do the leads duplicate?
Why do some leads look blank?
How Can I Improve the Quality of my Leads?
How are Leads Delivered? Are They Delivered to Our CRM?
Why Don’t I Always Get a Phone Number From My Leads?
What Are Some Best Practices for Getting PERQ Leads to Respond to My Emails?
Can You Just Send Me Leads Who Are Ready to Rent Now?
Experience Modifications
How do I change my hours?
How do I update rent?
How do I update fees?
Can I Change the Questions in the Interactive Experiences?
Can I Login and Make Changes to the Interactive Experiences?
Can I Change the Look of the Interactive Experiences?
Can We Have Special Offers on the Hub?
Do Special Offers Automatically Update in Our CRM?
Data & Reporting
How do I get a list of leads?
How do I access real-time reports?
What Kind of Reporting Do You Offer? Is the Reporting Dynamic?
Do We Have Access to All the Data Gathered About Our Prospects?
How Do I Access My Reports? Are They Sent Automatically?
How Do I Read My Reports?
Do we have access to a dashboard?
Invoices & Billing
How do I get a copy of my contract?
How do invoices work
