If the assistant is unable to understand a question, then it will hand it off to the leasing team to ensure a good customer experience. For email conversations, the renter will receive a handoff email alerting them that they are being passed on,and for SMS, we collect the necessary information to handoff and then, in both cases, the lead will be passed through your CRM or PMS with all the relevant information we have on the lead. Then, the onsite team begins their follow up process.
If the rental prospect asks to talk to somebody, the assistant will do a handoff. The renter will receive a handoff email and then the lead will be passed through your CRM or PMS with all the relevant information we have on the lead. Then, the onsite team starts their follow up process.
When the renter requests a tour, the lead will be passed through your CRM or PMS with all the relevant information we have on the lead and the appointment is added to the calendar in the CRM. We send reminders to the consumer in email and SMS.
We can also create other custom criteria for passing the lead through to your CRM or PMS. For example, we can create custom instances to pass certain questions to the onsite team, if you prefer those be handled by a leasing agent. Along with this, we can set the assistant up to pass the lead along to your CRM or PLS when a consumer meets certain criteria, such as rental timeline.
And, we can define a “conversation qualified” lead which is passed forward to the CRM or PMS, meaning that once a prospect has engaged a certain amount with the assistant (fully programmable to your wishes,) the lead is passed along for follow up.