Natural Language Processing (NLP) is a conversational approach that uses complex algorithms to understand the intent of the questions. NLP is particularly advantageous due to its ability to learn. Over time, the AI will learn, increasing its ability to handle more questions and questions posed in new and different ways

  1. EX: Question: Do you allow large breed dogs? - Intent Dog/Pet

  2. EX: Answer: We do not have any pet restrictions at this time

Rule Based is an approach in which the bot is fed if/then statements to recognize a question when it’s presented exactly the right way

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