No one likes a surprise visitor. To avoid surprise guests, it is important to promptly follow-up with any PERQ lead who requests a tour with your property.
If too many PERQ tours are being scheduled before your agents have had a chance to confirm the tours, please reach out to your client success coordinator. We can customize your tour scheduler to allow for a longer buffer for your team between when a tour is scheduled, and the first time slot available to schedule.
Are PERQ tours not showing up on your calendar? Here is what you need to know about PERQ leads and your calendar:
- For properties not using a lead management integration - PERQ tours will not automatically display on the calendar in your CRM or PMS. When a tour is requested, the property should promptly contact the prospect to confirm the appointment, and update the property calendar.
- For properties using a lead management integration - PERQ’s request a tour experience will check the property calendar every 15 minutes, and remove available tour times from the scheduler that conflict with tours already on the calendar, scheduled outside of PERQ.
For any questions about PERQ tours, or our integrations, please reach out to your client success coordinator.